Return & Refund Policy

Order Cancellation

• Orders not paid within 24 hours will be automatically cancelled. • Please consider carefully before making a purchase. Once payment is completed, cancellations are not accepted.

Return & Refund Eligibility

• For hygiene and safety reasons, all sales are final. Returns or exchanges are strictly prohibited once the product is delivered. • Exception: If the item received is incorrect (different from what you ordered). • You must notify us within 3 days of receiving your order. Requests after this period will not be accepted. • To request assistance, please contact us via email or phone with the following details: - Order number - Product details - Clear photo of the incorrect item o Copy of your order invoice

Conditions for Return (Incorrect Item Only)

• Item must be unused, in original condition, and in the original packaging. • The incorrect item must be couriered back to us. Return shipping costs will be covered by us. • If a replacement is unavailable, we will issue a refund for the purchase price.

Refund Process

• Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund request. • If approved, your refund will be processed and credited to your original payment method within a reasonable timeframe.

Contact Us

For any questions about returns or refunds, please reach us at: [email protected] +6016-5893696

Selected products, buy 1 or above get MYR 16.00 off / buy 2 or above get MYR 32.00 off / buy 3 or above get MYR 48.00 off / buy 4 or above get MYR 64.00 off / buy 5 or above get MYR 80.00 off

Selected products, buy 1 or above get MYR 16.00 off / buy 2 or above get MYR 32.00 off / buy 3 or above get MYR 48.00 off / buy 4 or above get MYR 64.00 off / buy 5 or above get MYR 80.00 off

Selected products, buy 1 or above get MYR 33.00 off / buy 2 or above get MYR 66.00 off / buy 3 or above get MYR 99.00 off / buy 4 or above get MYR 132.00 off / buy 5 or above get MYR 165.00 off

Hetras Car Diffuser 77ml Anniversary Deal - 2 for RM79

Hetras Objet Diffuser 200ml Anniversary Deal - 2 for RM108

Hetras Heritage Diffuser 600ml Anniversary Deal - 2 for RM166

Hetras Premium Diffuser 500ml Anniversary Deal - 2 for RM145

Men’s Socks Anniversary Deal – 3 for RM40

Women’s Socks Anniversary Deal – 6 for RM66

Women’s Socks Anniversary Deal – 3 for RM35

Swarovski Stone Brooches Anniversary Deal – 1 for 10% OFF / 2 for 20% OFF / 3 for 30% OFF

Bucks & Leather Anniversary Deal - 30% OFF

18K Gold & Rhodium-Plated Jewellery Anniversary Deal - 30% OFF

Korean Hair Accessories Anniversary Deal – 30% OFF

Silver 925 Accessories Anniversary Deal – 30% OFF

Barbell Earrings & Belly Button Rings Anniversary Deal – 30% OFF

Hand-Painted Press-On Nails Anniversary Deal – 30% OFF

Selected products, buy 1 or above get 30% off

Selected products, buy 2 or above get 10% off

Selected members can enjoy up to 20% off your next order.